Refund Policy

The following guidance describes the service process attached to orders placed with this store.

Eligibility and request window

A problem-item return or exchange request must reach us no later than 30 calendar days after the order is delivered and applies to damage, defects, incorrect dispatch, missing pieces, or a material description mismatch. Voluntary returns for a change of mind, personal preference, or choosing the wrong size or option are not accepted. Rights that cannot lawfully be excluded remain unaffected.

Approval before return

Email tapuduzoxeh15@gmail.com with the order number, checkout email, explanation, and photographs or video of the item, packaging, and relevant components. Wait for approval; the accurate return address and instructions are supplied after approval, and the General mailing address is not automatically a returns warehouse.

Replacement and refund handling

Replacement or exchange depends on review and available stock. Once a refund is approved, we initiate it to the original payment method within 10 calendar days. A bank, card issuer, or payment provider may need additional time to post the credit.